Experience:

Internship:

Provide first-level technical support to faculty, staff, and graduate students, ensuring timely and effective issue resolution.
Assist end-users one-on-one, solving basic and complex technical problems, and escalate unresolved issues as needed.
Document support interactions in the ticketing system for seamless communication and follow-ups.
Demonstrate strong troubleshooting, problem-solving, and communication skills to assist non-technical users effectively.
Gain hands-on experience with wireless networks, operating system deployment, and current hardware.

Aided customers with technology needs, such as providing advice on custom-built computer setups and performing hardware troubleshooting.
Assisted teammates enthusiastically, creating positive relationships and fostering a collaborative environment.
Educated customers about the latest technology and its functionalities.

Reduced labor costs to under 10% through strategic scheduling and effective staffing practices, resulting in a profitability boost.
Coordinated maintenance and repairs, ensuring that all equipment and facilities remained in excellent working condition.
Conducted interviews and selected top candidates, resulting in enhanced team performance and reduced turnover.
Executed financial transactions accurately including cash deposits, drawer management, and safe counts, to ensure financial integrity.
Managed a team of 40+ employees by leading recruitment, training, and performance management initiatives that improved team efficiency and morale.
Mentored and developed team members to prepare them for advancement and to foster a collaborative and positive work environment.
Monitored and controlled inventory and related expenses, efficiently placing orders to maintain optimal stock levels and minimize waste.
Oversaw daily restaurant operations, consistently ensuring high-quality service and achieving top customer satisfaction ratings.